Help & Support
Last updated: August 2026 · Applies to gofactiongroup.com consulting, audit, and checkout flows.
Primary support
Audit purchases, module checkout, intake issues, or website problems. Include your checkout email, repo URL (if applicable), and approximate purchase time.
Rapid Platform Audit ($200)
- Private repo? Install Faction Audit Reader on the repo you submitted before payment.
- Report timing: Target delivery is within 24 hours of payment confirmation and usable access.
- Refunds: See our Refund Policy before requesting a chargeback.
Full intake instructions live on the audit page (six fields, then Stripe via Tally).
Consulting & builds
New engagements, scoping, and module work start with a conversation:
Free education & certification
CADE certification, DIY kits, and The Faction Community live on Matt Murphy AI. For those products, email support@mattmurphy.ai.
Support FAQ
How do I contact Faction Group support?
Email support@gofactiongroup.com. For new consulting work, Calendly is usually faster for scoping conversations.
I paid for an audit but have not received my report.
Confirm payment completed, repo access is correct (public URL or Faction Audit Reader on a private repo), then email support with your checkout email and repo link.
How do refunds work?
See the Refund Policy. Refunds before work begins; non-refundable after the custom report is delivered.
Where is my VCF module payment receipt?
Stripe sends receipts automatically. Module work begins after payment and kickoff alignment with the Faction team. Questions: email support with your proposal reference if you have one.